PRIVACY POLICY
Purpose
HomeCare Evernest Ltd. respects the privacy of customers, prospective customers, website visitors, employees, contractors, and other individuals whose personal information we collect. This Privacy Policy explains what personal information we may collect, why we collect it, how we use and disclose it, and the choices and rights available to individuals.
Information We May Collect
Depending on how you interact with HomeCare Evernest, we may collect information such as your name, telephone number, email address, service/property address, preferred service date and time, service requirements, quotation details, payment or billing information, communications with us, and information submitted through website forms. We may also collect technical information such as IP address, browser/device information, website usage information, cookies, and analytics information.
How We Use Personal Information
We may use personal information to respond to inquiries, provide estimates and homecare services, schedule appointments, communicate with customers, process payments and invoices, provide customer support, document completed work, improve our services and website, prevent fraud or misuse, maintain business records, meet legal or regulatory obligations, and send marketing communications where permitted by law and where required consent has been obtained.
Disclosure of Information
We may disclose personal information where reasonably necessary to provide our services or operate our business, including to service providers such as website hosting, scheduling, payment processing, accounting, technology, communications, insurance, and professional service providers. We may also disclose information where required or permitted by law, court order, or legal process. We do not sell personal information as a business practice.
Website Cookies and Analytics
Our website may use cookies, analytics tools, pixels, or similar technologies to operate the website, understand website traffic, improve user experience, and measure advertising or marketing performance. Depending on the technology used, visitors may be able to control certain cookies through browser settings or available consent tools.
Protection of Personal Information
HomeCare Evernest takes reasonable administrative, technical, and physical measures appropriate to the sensitivity of information to protect personal information against unauthorised access, use, disclosure, loss, or alteration. No method of electronic transmission or storage can be guaranteed to be completely secure.
Retention
We retain personal information only as long as reasonably necessary for the purposes for which it was collected, to maintain business and accounting records, resolve disputes, enforce agreements, and comply with legal or regulatory requirements.
Access and Privacy Requests
An individual may contact HomeCare Evernest to ask about personal information we hold about them, request access where applicable, or request correction of inaccurate information. We may need to verify identity before responding. Certain legal exceptions may apply.
Marketing Communications
Where required by applicable law, HomeCare Evernest will obtain appropriate consent before sending commercial electronic messages. Marketing messages will provide an unsubscribe mechanism where required. You may also contact us to request that we stop sending marketing communications, except for legal and transactional communications we are permitted or required to send.
Children
Our website and services are not directed primarily to children. We do not knowingly request personal information from children for independent marketing purposes.
Changes to This Privacy Policy
HomeCare Evernest may update this Privacy Policy from time to time to reflect changes to our business, website, technology, or legal requirements. We will post the updated version on our website with a revised effective date.
Contact Us About Privacy
For privacy questions or requests, contact:
Home Care Evernest Ltd.
376 Stephen St, Morden, MB R6M 1T5
Phone: +204 312 0532
Email: info@homecareevernest.ca